Innovation Series: How to implement successful innovation programs

Part II in our Innovation Series

Events - 16 Sep 2015

A successful innovation program like many areas of business is underpinned by a disciplined approach to its implementation. Because no two organisations are the same it is important that each considers how it will pursue or continue the successful adoption of an innovation program.

In this session, our presenters and case study organisations described how public sector organisations can realise the benefits, minimise the costs and maximise the opportunities of an innovation program. 

After many years of discussion and collaboration around the Western Australian public sector a number of organisations are now well advanced in their innovation programs and have important lessons from the experience to share with peers.

There was a focus in this session on delivering an engaging learning format.  Short presentations followed by a workshop facilitated by presenters and the Landgate Innovation team sharing invaluable lessons from their experience ensured that delegates left with practical and immediately useful hints and tips.

Event Resources:

Innovation 2.0: a spiral approach to business model innovation - click here

Linda Hill: How to manage for collective creativity


Tamara Piscopo - Innovation Program Principles
Raymond Roose - Implementing Creativity & Innovation at Fremantle Ports
Krisha Rowcroft - Starting from scratch…the early stages of an innovation program
Tim Sondalini - GovHack Perth

Canvas Ideas Generated

Ideas Process
Staff Engagement

View Photos Below


  • reasons for an innovation program,
  • formal and informal approaches to innovation adoption
  • Four principles of conducting an innovation program,
  • benefits sought
  • barriers identified,
  • success factors in adoption
  • challenges,
  • components of an innovation program,
  • examples of ideas processed and implemented,
  • implementation plans


Raymond Roose
Manager, Business Improvement
Fremantle Ports

Raymond is currently Manager of the Business Improvement Branch at Fremantle Ports, a role he has held since 2005.  The diverse role involves management and leadership of organisational excellence and improvement using the Aust. Business Excellence Framework and associated improvement methodologies, management of the triple-certified Safety, Quality and Environmental  management  systems, risk management and business continuity and crisis management. 

Raymond led the journey to Fremantle Ports being recognised with a ‘Gold’ level Award in the prestigious 2007 Aust. Business Excellence (ABE) Awards, in which it became the first WA company to be recognised at this high level in the 18 year history of the Awards process, and the first in Aust. since 2001.  At the same ceremony, it was also recognised with the Aust. Business Excellence Medal as the highest scoring applicant, as well as with the ‘People’ category award. 

Prior to his current role, Raymond spent 7 years as WA State Manager of Business Excellence Australia, formerly known as the Australian Quality Council (and subsequently a division of the Standards Australia International Group).  His role involved management and growth of the WA corporate customer base, facilitation of relationships with key industry bodies, management and delivery of consulting to strategic customers, event management, and providing facilitation and advice to senior executives on the application of Business Excellence/ improvement methodologies.

Raymond has an in-depth knowledge of the Australian Business Excellence (ABE) Framework, business excellence principles and improvement methodologies, and has considerable practical experience with their application over a long period.  In recognition of this expertise, he was invited to become a member of the national ABE Awards Evaluator Panel in 2012.

Raymond has a Masters in Leadership and Management (MLM - now known as Masters in Business Leadership) with distinction from Curtin University.  He received the 2006 Chamber of Commerce & Industry WA Medal as the best graduating MLM student, and the 2006 Curtin Meritorious Achievement Prize for excellence throughout the MLM.  He has a Grad. Diploma in Business (distinction), an Advanced Cert. in Management (distinction), an Advanced Cert. in Occ. Health and Safety, and holds a Cert. of Trade Studies as an “A” Grade Electrician.  

Raymond volunteers his time as a member of Curtin University’s graduate mentoring program, in which WA business leaders mentor undergraduate students in the last 6 months of their studies. 

Krisha Rowcroft 
Director, Strategy and Performance
Department of Aboriginal Affairs

Krisha Rowcroft is a strategy and business transformation professional , with more than 20 years’ experience in public sector organisations in Western Australia.  Krisha was instrumental in establishing an Innovation program in the Department of Mines and Petroleum, and is now using this experience to lead the Intelligence, Technology, Innovation and Communication working group in her current role as Director, Strategy and Performance at the Department of Aboriginal Affairs.

Tamara Piscopo
Manager, Innovation and Research Development
Landgate Innovation

Tamara is the Manager of the Landgate Innovation and Research Development team. She has extensive experience in making change happen, with a career focus in project, program, change and now innovation management.  


Tim Sondalini
Perth GovHack 2015