Seamless Digital Government

Events - 30 Aug 2017

For this session, we flew in a Singaporean digital government specialist to Western Australia to deliver the keynote presentation.

‘More-with-less’, ‘anywhere-anytime’ these are just two of the many promises of digital government.  At a deeper level the OECD highlights the potential for a truly digital approach to government to be “a strategic driver to create open, innovative, participatory and trustworthy public sectors, to improve social inclusiveness and government accountability”. 

Digital transformation in many large organisations has proven to be tough. Key challenges include breaking down silos, overcoming legal barriers, fixing mindsets and internal conventions. Negotiating technological change on the scale of the government is especially difficult. 

As Western Australia’s public sector moves toward a digital future under the guidance of the Office of the Government Chief Information Officer, this session offered delegates an opportunity to hear from our Singaporean keynote speaker as to how that country is overcoming the challenges and leading the charge to a seamless, whole-of-government digital experience.

Presentations and Resources

Stuart Gibbon - State of Digital in WA

EY - Digital Australia: State of the Nation Report

Keynote Speaker

Zaqy Mohamad
Partner, ASEAN Business Development, EY

As ASEAN Business Development Partner for EY, Zaqy Mohamad has been involved in the development of digital government initiatives in Singapore and across the ASEAN region. He is a sought after conference speaker on this topic, and his insights are supported by a sound technical knowledge with qualifications in Master of Science, Financial Engineering and a Bachelor of Engineering, Electrical, and Electronic Engineering. He has also been appointed to a number of key governance roles in Singapore’s digital government project.


Stuart Gibbon
Executive Director ICT Strategy & Delivery, Office of the Government Chief Information Officer

Stuart Gibbon is the Executive Director, ICT Strategy and Delivery at the Office of the Government Chief Information Officer in Western Australia. In this role he is responsible for the ongoing development and implementation of Digital WA, the State’s whole-of-government ICT Strategy, as well as tools and frameworks to support government agencies plan and manage their digital transformation journey. He also oversees the ServiceWA (Digital) Program to develop and implement a whole-of-government online gateway to allow people to securely find and access any government service or information from a single location.

Prior to this he was the Chief Information Officer for the WA Department of Training and Workforce Development for five years, and has previously worked in roles at WA Police.

Joana Valente
Advisory Partner - Digital, EY 
Joana Valente is an executive-level advisor with a background in technology strategy who works across a range of data and technology enabled transformation programmes. For nearly two decades, she has worked with the public sector helping to improve the effectiveness of federal and state government policy, across a wide range of areas from border protection to human services delivery. Joana specialises in Digital Transformation and leads EY’s Oceania Digital Government practice.

In both the public and private sectors, she has led engagements in: strategy, digital enabled transformation (across the entire operating model), data driven policy design, data driven service delivery transformation, customer service delivery strategy , enterprise maturity assessments, case management and systems integration. As the Oceania Digital Government Leader Joana leads teams in working with clients and technology partners to shift the engagement between the public sector and its key stakeholders. 

Before joining EY, Joana was a partner with IBM’s systems integration and consulting arm. In this role, Joana was responsible for delivering technology enabled transformation programs across social security, service delivery and border protection sectors. Prior to this role Joana was the accountable executive for one of the first and largest IT Government outsourcing contracts exceeding $1 billion as the Public Sector General Manager, Computer Sciences Corporation.