Accountability: Building a Performance Culture

This course maps to capability:

Important: Before registering, please click here to read some important information relating to COVID-19 requirements and IPAA WA in-person training.


A performance culture is one in which individuals deliver on their promises. Similarly, they do not promise or undertake to do something unless they can achieve it to the desired standard within the specified timeframes. This workshop provides participants with an understanding of what is required to create a performance culture through clearly articulated work requests and being prepared to evaluate performance, provide meaningful feedback and importantly, hold individuals to account. Too often we witness the symptoms of a lack of accountability: blame, denial, low standards and under-performance. This workshop is targeted at managers and leaders who wish to drive performance by taking personal accountability for their role and empowering their team members to take control – “To see it, own it, solve it and DO IT!” Now, more than ever Accountability is the key to optimal performance.

Course Outcomes

  • understand the importance of personal accountability and the consequences of a lack of accountability
  • be able to recognise the symptoms of a culture devoid of accountability
  • understand the key drivers of accountability
  • develop a set of strategies to establish accountability and hold team members to account.

Benefits to your organisation

  • increased focus on results, performance and delivery of outcomes
  • less blame, denial, confusion and other symptoms of a lack of accountability
  • more action, ownership, responsibility, trust, freedom and productivity.

Benefits to you

  • accepting personal accountability builds your value to the organisation and increases your productivity and personal effectiveness
  • accountability will help you to rise above challenges and direct influence on your surroundings
  • building accountability in your team will also lift their performance, build resilience and reflect positively on your leadership.