Cultural Competency and Responsiveness in the Public Sector

This course maps to capability:

Important: Before registering, please click here to read some important information relating to COVID-19 requirements and IPAA WA in-person training.

Working with Culturally and Linguistically Diverse (CaLD) people.

Cultural Competency and responsiveness training will assist you to understand and communicate better with people from other cultures.
According to the 2016 Census 32% of people living in WA are born overseas. Western Australia is unique as it is an Australian state to have a higher percentage of people born overseas from non-English speaking countries compared to people born overseas from English speaking countries. This is significant as “culture and language are inextricably bound” (E.T Hall). As a result, it is important that the public service sector gains a deeper understanding of “cultural competence and responsiveness” and understand the importance of the Equal Opportunity Act,Section 51. In addition, this training will support the implementation of the WA governments “Multicultural Framework”, and underpins the 'Workforce Diversification and Inclusion Strategy for WA Public Sector Employment 2020-2025'.
This course is designed to equip all staff members with the requisite attitudes, knowledge and skills to deliver culturally competent services and engagement with colleagues, clients and communities. Prior to the workshop you will complete a survey to ensure the course delivery can realise context and relevance. A handout will be provided with references, checklist and tips to support your cultural capabilities. Cultural Advisors will also present their stories and insights into their culture. Finally, the course will be interactive and provide opportunities to raise issues and engage in discussions.

Course Content

  • Diversity in Western Australia
  • Importance of Substantive Equality
  • Migrants  vs Former Refugees
  • Culture and Cultural Competency
    • Hofstede’s Dimension of culture
    • Unconscious bias
    • Intercultural Communication
  • Stories from different cultures
  • Open forum for question answers and discussions.

Course Outcomes

After completing this course, participants should be able to:
  • Apply understanding of legislative and policy impacts to work practices to improve outcomes for culturally and linguistically diverse people.
  • Understand the difference between migrants and former refugees’ settlement in Western Australia
  • Gain a deeper understanding of the importance of cultural competency and responsiveness.
  • Develop reflective practices to recognise unconscious bias and develop cultural curiosity and sensitivity. 
  • Improve Intercultural communication that contributes to productive and harmonious relations between colleagues, employees and clients.

Benefits to your organisation

  • Understand culturally diverse people's needs and know how to respond
  • Deliver better service to diverse communities
  • Prevent communication mistakes by understanding cross-cultural communication
  • Increase productivity by understanding and harnessing a diverse workforce.

Benefits to you

  • Reflect on how your culture impacts your relationship to people from other cultures.
  • Learn to include culture in all your planning and service delivery
  • Develop strategies & techniques for intercultural communication.