Optimising Performance Through Hard Conversations

This course maps to capability:


As many organisations re-organise and re-structure the way they work in response to the Covid-19 crisis, leaders will inevitably be faced with the challenge of managing performance in a very different environment.  Working from home, competing priorities, the utilisation of on-line platforms and other technological challenges are just some of the areas that have the potential to impact performance in the “new normal”.
The content of this workshop has been specifically customised and contextualised to support participants to meet the challenges of the current environment.  Leaders will develop an understanding of how they can get on the front foot and proactively manage performance through the application of several practical and readily applicable, models and frameworks.  Leaders will understand what they need to focus on to enable high-performance and ensure accountability in this challenging and dynamic environment.

Course Content

  • TLC Solutions Feedback Framework
  • Performance GAP Analysis model
  • James Reason’s Error Management model

Course Outcomes

By the end of this course attendees will be able to:

  • to have a different and more empathic view of the ‘poor performer’ i.e. understand ‘why’ they are underperforming
  • have a toolbox of tools and strategies to get higher performance from team members
  • be capable of having effective and constructive difficult conversations

Benefits to your organisation

  • improved productivity through clear action plans for team members based on identified development opportunities
  • improved productivity through supported development actions
  • improved productivity through specific actions to improve performance goals

Benefits to you

  • you will be equipped with a framework for understanding how to approach, plan and implement the performance conversations
  • you will come away feeling more confident that you will be able to conduct constructive feedback and performance conversations with your staff