Proactive Conflict Management

This course maps to capability:

Important: Before registering, please click here to read some important information relating to COVID-19 requirements and IPAA WA in-person training.


Conflict has the potential to derail even the most productive teams if not managed effectively.  However, conflict is a natural part of all organisations and workplaces. Conflict can be very beneficial to organisations as it challenges the status quo and allows people to question why and how things are achieved. This can lead to both personal and professional growth.  Resolving conflict effectively is an essential skill for all leaders and managers – it can be the difference between a positive or negative outcome.  Yet many managers avoid conflict or struggle to progress conflict to an effective resolution leaving parties frustrated, disengaged, confused or bitter.

This workshop will explore various conflict resolution strategies and look at what personal skills are necessary to develop effective conflict resolution techniques.  You will also reflect on your own conflict management style and consider how this might influence you in challenging situations.

Course Content

  • conflict management strategies
  • transactional analysis
  • obtaining agreement
  • emotional intelligence – particularly self-awareness and self-management
  • emotional defusing strategies
  • cognitive defusing strategies
  • behavioural defusing strategies.

Course Outcomes

By the end of this course attendees will be able to:

  • confidently and proactively approach and resolve conflict in the workplace
  • understand their own conflict management preferences and how this might influence their approach to conflict management
  • understand and manage interpersonal dynamics associated with conflict
  • possess a toolbox of strategies for conflict management, rapidly developing team capability, and team effectiveness.

Benefits to your organisation

  • to work the tension and effectively manage conflict within the team
  • to manage the numerous negative impacts of conflict
  • leverage the benefits of diversity and diverse perspectives in the team.

Benefits to you

  • you will be equipped with the knowledge and skills to effectively maximise the performance of your team members
  • you will be able to draw out and harness diverse thinking and perspectives
  • you will develop an understanding of strategies for effective conflict management and approach conflict with confidence and poise.