Every service point matters and intuitive, reliable and accessible by design government services are no longer aspirational. The experience of the pandemic has highlighted that they are the minimum expectations held by citizens.
 
With several key announcements since the 2021 conference, including significant funding in the recent state government budget, Western Australia stands on the cusp of significant improvement in service delivery.
 
Dollars and announcements signal good intent, but their success hinges on fundamentals including trust, competence and culture.
 
Join us in September when leading practitioners, researchers and organisations share with you key insights that will drive your organisation to ever improving service delivery. 
 
Key topics to be discussed:
  • Building and Maintaining a Service Culture
  • Digital Cities
  • Citizen Trust and Data Privacy
  • Digital Inclusion
  • Customer Focus
  • Digital Strategy for the WA Government 2021-2025