Every service point matters and intuitive, reliable and accessible by design government services are no longer aspirational. The experience of the pandemic has highlighted that they are the minimum expectations held by citizens.
With several key announcements since the 2021 conference, including significant funding in the recent state government budget, Western Australia stands on the cusp of significant improvement in service delivery.
Dollars and announcements signal good intent, but their success hinges on fundamentals including trust, competence and culture.
Join us as leading practitioners, researchers and organisations share with you key insights that will drive your organisation to ever improving service delivery. 
Key topics to be discussed:
  • Building and Maintaining a Service Culture
  • Digital Cities
  • Citizen Trust and Data Privacy
  • Digital Inclusion
  • Customer Focus
  • Digital Strategy for the WA Government 2021-2025

Keynote Speakers

A veteran design professional with 30 years’ experience, Alexander owned and led award-winning multi-disciplinary design consultancies, working with international clients across multiple industries. Today, it is unlikely for anyone out and about in Singapore not to encounter something designed by Alexander.

In 2014, Alexander joined Public Service Division of Singapore’s Prime Minister’s Office.He advocated for human-centric, collaborative and experimental mindsets in the design of government policies and services. He applied his skills and experience to build capabilities and capacity in design-led public sector innovation. From 2015, Alexander experimented with blending principles from Design Thinking, Behavioural Insights, Data Science, Business Process Re-engineering and Organisational Development into Public Service Innovation. The method gained traction after a few successful projects and has evolved into a framework to guide the innovation process in the Singapore Public Service. He has been invited to share his framework by public service innovation teams from around the world.

Alexander was instrumental in applying his methodology to bring different government stakeholders to collaborate and co-create inter-ministry/agency solution. In his current role, Alexander aims to nurture a culture of Innovation within ST Engineering, to bring greater customer-centricity when developing new products and services, as well as groom new business ventures to tap into new growth opportunities and markets.


David Thodey is currently Chairman of Tyro and Xero. Mr Thodey is also a non-executive Board director of Ramsay Health Care, a global hospital group. Until recently he was Chair of the Commonwealth Science, Industry & Research Organisation (CSIRO), the national research organisation for Australia.

Previously David was CEO and Executive Director of Telstra, and prior to this, Chief Executive Officer, Australia and New Zealand at IBM. 

He is a technologist and interested in customer centred transformation of businesses.

David received an honorary Doctorate in Science from Deakin University in 2016, honorary Doctorate in Technology from University of Technology in 2018, and was recognised for his services to business and ethical business leadership with an Order of Australia (AO) in January 2017. He has recently led a decadal review of the Australian Public Service for the Government (2019).

David now serves on a number of Boards and is also active in consulting, venture capital, public policy, and science, research and innovation while managing his own investment portfolio.

He is often asked to speak about authentic leadership, workplace equity, technology, digital transformation and corporate social responsibility.