Front facing delivery of services by public service professionals has witnessed significant innovations, flexibility and adaptability recently.

What next for frontline public service delivery as economic recovery policies are being implemented alongside management of the virus? What service models need to stay or evolve and what skills are required to cope into the immediate future?

Recent reports of overburdened frontline services in some public agencies leading to gaps in service provision suggests discussions around service delivery policies, skills and work environments are required.

If you are a leader managing frontline public services or a public service professional providing services to citizens, this is an opportunity to hear from experts and public sector leaders on how to maintain public confidence whilst meeting community needs and improve the skills, service designs and capabilities of your service delivery team.