Our Seamless Service Delivery Conference returns in April 2023. Register today, spread the word to your colleagues and share our LinkedIn post (see special offer below).
We are bringing a keynote speaker from Singapore to increase the urgency in transformation of Western Australia’s public services to a digitally enabled, citizen centric multi-channel benchmark for Australia.
Re-post our LinkedIn post before Thursday the 1st of December and your organisation will receive access to the super early-bird rate (which has now closed) for one registration. If your organisation’s LinkedIn page re-posts, they will receive access to the super early-bird rate for one table booking.
Lessons from Singapore
Singapore has a attained top rankings in global benchmarks for public service delivery. Importantly they have retained these for over five years since 2016. This impressive record has been achieved by implementing citizen centric design principles alongside a clear and driven digital government strategy.
Here in Western Australia there is a need to increase the urgency across state and local government entities and community services organisations if we are to attain the Office of Digital Government 2025 goals of:
- Make most of your transactions with the WA Government available online
- Integrate WA Government services to simplify the way you interact with us
- Design WA Government services around your life events
- Be digital first, not digital only
IPAA WA program advisers, the Office of Digital Government and Service WA, recommended that we approach somebody to share the experience of Singapore.
Keynote Speaker – Alexander Lau
We are delighted to announce Alexander Lau as our keynote. He has delivered a number of well received presentations for IPAA across Australia sharing his insights as a service design professional who led the delivery of several large, whole of government transformation projects before taking on his current role driving a multi-national engineering firm from technical to client focused in its service delivery.
Joining Alexander will be representatives of agencies willing to share the good and the bad from their well-regarded projects across state, local, and community services organisations.
With the Office of the Auditor-General and Ombudsman of Western Australia continuing to find concerning failures in service delivery and cyber-security faults, this conference will provide you with good news to inspire, hard won lessons from failure so that you may avoid them, and fresh insights and networking to sustain your change program.
Register your team today to secure your spot at the early-bird rate, and save up to 20% off the normal price.
Conference Details
Seamless Service Delivery: Every service point matters
Date: Friday 28 April 2023
Time: Full-day conference
Register here»