RightClick 2013

RightClick, back for its 5th year, focused on the theme ‘improving productivity and service outcomes through digital channels’. Governments across the country are working in an environment of decreasing revenues and increasing service demand. The demand is driven by both an ageing population and increasing citizen expectations. Information technology offers a means of increasing public service productivity primarily by providing citizens with self-service interfaces.

Effective digital service experiences require careful consideration of design, equity of access, and alignment of organisational capacity. Well designed digital services offer many benefits including improved service experiences, reduced internal costs and improved productivity.

In 2013 RightClick provided insights from across the world and local case studies from organisations who are delivering successful digital services.

Topics Included

• User centred design
• Productivity Improvement
• Citizen service experience
• Digital engagement
• The latest in international e-government
• Website strategies for effective service outcomes

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