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Standard Terms and Conditions

1. Registrations

Upon receiving your registration, a confirmation email will be sent by the Institute to the email address you have provided the next working day (Monday – Friday) including weekend registrations. Once the confirmation email has been sent, it is taken that your registration is valid for the purposes of cancellations, transfers and payments. When your registration is confirmed, it is assumed you have obtained approval from your organisation.

If you don’t receive the confirmation email within 48h from your registration, please contact our office on 9360 1400.

Payment Your registration is to be paid in full before you attend our Training courses and/or Events. Payment wherever possible must be made by Credit Card during online registration. Individual and Corporate Members may request an invoice to be paid via Electronic Funds Transfer EFT) or Credit Card. Non members are required to pay during online registration. When paying via EFT, a remittance advice should be sent to the Accounts Department at

Invoices & Receipts
Every registrant receives a confirmation email with a tax invoice attached. It is the responsibility of the attendee to pass this invoice onto their accounts department. Requests for copies of invoices will incur an administration fee of $16.50 and may take up to five (5) working days to re-issue additional copies.

The confirmation email is a receipt of payment when payment has been received and recorded. It should be kept if required for reimbursement purposes or proof of purchase. Requests for a Receipt will incur an administration fee of $16.50 and may take up to five (5) working days to re-issue additional copies.

Cancellation and refund policy
To receive a full refund notice of cancellation must be received in writing, preferably by email or fax, more than 14 days prior to the course or event delivery date.

  • If you cancel between 8 and 14 days prior, you will receive 50% refund of the course fee, please note that any merchant fees are non refundable.
  • No refund will be given on cancellations received within 7 days of the delivery date.
  • Substitutes are always welcome, please advise us in writing if you are unable to attend and wish to send someone else in your place. The substitute should have the same membership status or a surcharge may apply.
  • Non-attendance – you or your organisation is still responsible for full payment of your registration. Unfortunately being unable to attend due to illness/health/personal reasons is still deemed ‘non-attendance’ and not eligible for a refund. Again we suggest finding a replacement if at all possible.
  • Changing from in-person to live-stream registrations within 7 days of an event is permitted however the original registration price will apply. No refunds will be given.
  • As long as the membership benefit remains, fee paying Personal Members may cancel their registration for an Awards’ ceremony, conference or seminar (some exclusions apply) and receive a refund if 24 hours’ notice (prior to the event) is given to the IPAA WA office.
  • Super Early-Bird registrations are transferable but non-refundable.

It is your responsibility to be across and comply with all Government issued mandates regarding the COVID-19 situation. The standard Cancellation and Refund Policy (see above) applies if you are unable to comply with such mandates (e.g. vaccination requirements, mask wearing, etc.).

NB: The Policy in Practice program is covered by a separate cancellation policy, outlined below: 


  • Registration payment is due within 14 days of booking or before the start of the Course (whichever occurs first).

Cancellation policy (Policy in Practice)

We are planning on holding this program face-to-face. If travel restrictions are not lifted by the first date of the program, we will deliver PiP in an online format, and refund/credit you with the difference in expenses that we incur.

  • If you wish to cancel your registration, you must do so in writing 45 days prior to the first day of the course to receive a full refund.
  • If you cancel between 30 and 45 days prior to the first day of the course, you will receive a 50% refund (if you have already paid); if you have not already paid, then 50% of the course fees will be required to be paid.
  • No refund will be given for cancellations made 29 days (or less) prior to the first day of the course, and full course fees will be required to be paid.

If you wish to transfer to another Training course, this must be done in writing at least 14 days prior to the original course date. Transferring between courses is not possible inside 14 days, however a substitute may be sent in your place. A transfer is not possible for an Event as they are often held only once.

We reserve the right to make changes to the course or event date if registration numbers are not met. If a course or event is cancelled, you will be notified in writing and your registration will be transferred to the next available course date (or a refund made available to you for an Event registration). If a suitable date cannot be found for the course, your fee will either be refunded in full or held in credit towards your next course choice depending on your preference.

At times the training course content may change to meet the needs of participants on that particular day. However, this will only happen if group objectives have been identified and if the group agrees to amending or changing the content. Any changes are made only in the interest of the participant, ensuring the best possible learning outcomes.

Privacy and security
The Institute collects information as required in order to administer and manage registrations for our Training courses and Events. If you do not provide all the relevant information including your email address your registration may not be confirmed.

By agreeing to our Terms and Conditions of registration, you agree that you are giving IPAA WA inferred permission to send you marketing emails related to professional development activities. You may unsubscribe from these emails at any time.

The Institute is totally committed to protecting the information collected for this purpose and will not make your details available to any third party in any instance. If you wish to access your information or have queries in relation to the way the Institute handles this information, please contact us on (08) 9360 1400.

Once you have provided your registration details for a Training course or Event, your email address may be placed on our email communication database. You can unsubscribe from the Institute’s email communication by clicking ‘unsubscribe’ at the bottom of the email you receive from the Institute. Please remember in order to save paper and help the environment, the majority of our communication with you is via email, and you may miss out on information that is of interest to you by unsubscribing to communication from the Institute.

Training locations
Once you have registered for a Training course, your confirmation email will advise the location of the course five (5) working days before the date of the course. Please note that occasionally courses will be held off-site and participants will be notified well in advance.

Training course times
Full day courses are held from 9:00am – 4:30pm and half day courses are from 9:00am – 12:30pm. Participants will be notified in advance if there are any changes to course times.

Online training programs
Our online training programs are conducted on the Zoom platform (unless otherwise specified). Please note: we have been informed that certain organisations have blocked Zoom usage inside their internal network or cloud. IPAA WA has also been informed that this only relates to confidential meetings. Our courses are not classified as confidential and as such, please discuss gaining Zoom access with your organisation. If your organisation has blocked Zoom and they cannot make an exception for this training, you will have to access the session outside of the organisation’s server network/cloud.

2. PD Vouchers / Credits

Redeeming an IPAA Western Australia Professional Development Voucher
To redeem an Institute voucher and register for a Training course and/or Event, please contact the Registration Officer on (08) 9360 1400 or email

If you are a Member of the Institute you may register for an event or training course online and select the ‘pay by invoice’ option. Send the invoice and a copy of your PD Voucher to

Professional Development Vouchers are:

  • Not redeemable for cash;
  • Non-transferable;
  • Can only be used in a one-off transaction;
  • Valid within the financial year as stipulated on the application form;
  • Cannot be used for Event Administration events;
  • Cannot be used in conjunction with any other vouchers or special offers from IPAA Western Australia; and
  • Cannot be used for IPAA National events and conferences unless otherwise specified.

Membership Referral Reward
Referral must be a current Personal/Associate Member of the Institute. The qualified Member who has been nominated on a new Member application form will be issued with a $25 CREDIT Voucher which can be redeemed as payment towards any of our Events or Courses delivered in WA only. Exceptions: the WS Lonnie Awards; Achievement Awards; The Budget Briefing Lunch; other ‘special events’ at the discretion of the Institute. CREDIT is only valid for 12 months from the date of issue or date member joined; is not transferable; is not redeemable for cash. It is up to the member to inform IPAA WA when they want to make use of their credit.

2. Membership

Annual membership fees for Corporate Members are due in full at the end of each financial year and after 12 months from date joined for Personal/Associate Members. The following terms and conditions apply to Institute Membership products and services. Information provided by Institute members will only be used in accordance with our Privacy Policy.

The Institute’s Corporate membership year follows the financial year cycle from 1 July to 30 June, and you may join at anytime. Personal and Associate Membership is a 12 month rolling membership, and you may also join at any time.

Membership with the Institute entitles members to certain benefits, privileges and/or offerings. The nature and extent of these benefits are detailed in the current Membership brochure and on the website. The Institute may alter the benefits, privileges and/or offerings associated with Membership at any time without prior notice to members.

Failure to pay
Corporate membership fees are due by 30 June, so members are financial from 01 July. If a member does not pay their membership fees by the due date, they will cease to be a member and all benefits and privileges will cease.

If an individual does not wish to renew their membership, they must notify the Institute by sending a written notice or an email to no later than 14 days after the renewal date. If an Individual Membership does lapse, the individual must not use the professional post nominal after their name (e.g. MIPAA) or claim to be a member of the Western Australian Institute of Public Administration Australia.

Cancellation/Refund/Transfer policy
The Institute does not provide refunds on membership fees. Institute memberships of any category or type are not transferable.

Changes to membership terms and conditions
The Institute may alter these terms and conditions of membership at any time without prior notice. The Institute will attempt to notify members of any variations but is not liable to do so. If you have any queries regarding any of the above terms and conditions of membership please do not hesitate to contact the Institute on (08) 9360 1400.

Membership Payments
Membership payments may be made via one of the following;

1. Credit Card
Only Visa and Mastercard payments will be accepted. All credit card details and the card holder’s signature must be completed on the Membership Invoice and faxed / emailed back to the Institute to process. Personal / Associate Members can pay their membership fees online using their credit card details and an invoice and receipt will be sent once payment has been made.

2. Electronic Funds Transfer (EFT)
For all EFT payments, please send a remittance advice with payment details to Payments can be made to:
Bank: National Australia Bank
ACC Name: Institute of Public Administration Australia (WA)
BSB: 086-006
ACC: 12-523-5911
REF: ‘Your Organisation’ and Membership Number if renewing

Mail a copy of your invoice with a cheque for the total membership fee to:
PO Box 288

4. Direct Debit
Direct Debit is only available for Personal and Associate Membership. Deductions from a Mastercard or Visa credit card account will be processed automatically on the 10th of each month (or first business day after that). You may terminate your direct debit membership at any time after the minimum 12 month membership period has been met, by writing to the Institute at least 14 days before the cancellation date in order for the termination to be processed.

Your Responsibilities
Your responsibilities in relation to your credit card payments and direct debits is outlined below:

  • It is your responsibility to ensure that your credit card is valid so that payments can be made on a due direct debit date. If a payment fails to process, it is your responsibility to organise an alternative arrangement to ensure the payment is made. You may also be liable to pay any administrative costs incurred by IPAA WA as a result of this failed payment.
  • It is your responsibility to advise IPAA WA of any changes to your credit card details 14 days before the next direct debit date.
  • This agreement is binding between yourself and IPAA WA. It will not be cancelled by you before the minimum 12 months have been paid.

If you have any queries regarding any of the above terms and conditions of membership please don’t hesitate to contact the Institute on (08) 9360 1400.

3. Event Administration

Event Administration events are not a part of the IPAA WA seminar or training course program. IPAA WA has been contracted to manage the logistics of this seminar only. Therefore, the opinions expressed by speakers and participants do not necessarily reflect the viewpoint of IPAA WA. The mention of an organization name, product, or service in the seminar should not be construed as an endorsement, nor is the failure to include an organisation name, product, or service to be construed as disapproval. IPAA WA and its officers, Council members and employees assume no responsibility for consequences resulting from the use of the information herein, or in any respect for the content of such information, including, but not limited to, errors or omissions, the accuracy or reasonableness of factual or scientific assumptions, studies or conclusions, ownership of copyright or other intellectual property rights, damages incurred if material infects or contaminates a user’s system or information, and the violation of property, privacy or personal rights of others.

4. Award Revocation

IPAA WA reserves the right to revoke an award / recognition where it is demonstrated: that the award was obtained through error, or fraud, or the provision of misinformation, or individual or organisational misconduct; or Individual or organisational behaviour which could bring IPAA WA into disrepute. Revocation of awards or recognition is by order of the IPAA WA Council.

This applies to, but is not necessary limited to: W.S. Lonnie Awards; Achievement Awards; Life Membership; Fellows; or any other award/recognition at the discretion of the IPAA WA Council.

If you have any questions or would like to raise any concerns, please contact the IPAA WA CEO to discuss – Ph 08 9360 1400.

Last updated 26 April 2024

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