Heather has become highly skilled at integrating sound principles of program development while supporting and managing staff. She has written and delivered content for a support program which is currently delivered nationally for Tennis Australia. It covers content around developing independence, resilience, emotional control and self-regulation, building relationships and effective use of networks. Feedback from participants involved in the program has been extremely positive indicting they ‘have learnt so much, thankyou’ and ‘have begun to consider how they interact on a daily basis’. Heather has facilitated a series of interactive workshops around culture change for TennisWest with a view to improving the day to day work ethic, encouraging accountability for performances and improving results. All involved have commented on the improved culture which is now being evidenced in improved rankings.