Effective communication is the cornerstone for relationship building and authentic engagement. In today’s globalised world, we come across stakeholders from diverse cultural backgrounds that require an understanding of different communication styles and approaches. Politeness may look different from what you are used to, giving instruction may not be understood or taken willingly and meetings may not draw the outcome you wanted.
Intercultural communication skills are essential in successfully communicating with culturally diverse stakeholders and it starts with recognising your own communication style. Recognising perception, biases and judgement and utilising cultural specific approaches contributes to increased engagement and leveraging opportunities. This workshop provides practicals tools and knowledge to build intercultural communication strategies that minimises uncertainty and develops positive multicultural stakeholder relations.
Course Content
- Intercultural Readiness: 4 Core Intercultural Competences
- Perception, Bias, and Judgement
- Recognising own communication style
- Understanding other communication styles arising from different cultural background
- Building intercultural communication strategies:
- Giving Instruction
- Giving Feedback
- Listening and Questioning
- Negotiating
- How politeness looks like in different cultures
- Facilitating meetings with a culturally diverse team
- English spoken as other language: how it influences how you perceive others
Course Outcomes
By the end of this workshop, attendees will be able to:
- Be more confident to communicate with people who have different cultural background from own
- Be motivated to apply different communication styles
- Better understanding of the complexities that English spoken as other language bring in interaction
- Improve engagement with multicultural stakeholders
- Be able to prepare culture specific communication approach
- Develop positive multicultural stakeholder relations
- Be proactive in applying the intercultural competence skills in stakeholder engagement
Benefits to your Organisation
- Increased level of engagement from culturally diverse communities
- Improved multicultural employee engagement
- Better management of psychosocial safety and employee wellness
- Gain resources and ideas from different perspectives for creativity and innovation
- Increased empathy among staff members
Benefits to you
- Avoid negative perception and judgement
- Clearer communication
- Minimising uncertainty in the culturally diverse environment
- Better engagement with culturally diverse co-workers
- Increased willingness to be the member of the team
- Be motivated and willing to adjust own communication styles
- Gain practical tools e.g. Framework, sample sentences
